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FAQ

Here are some of our most frequently asked questions answered...

 

Do you take custom orders?

No, at this time we are just too busy with all the regular orders to accommodate the time that custom orders need, we will update you in the future if this changes!

Are your stencils food safe?

All stencils are made with a food contact safe Mylar.

What airbrush system and airbrush colours do you use?

Belle uses a Dinky Doodle Airbrush system and Amerimist, Dinky Doodle and Chefmaster airbrush colours.

Do you sell the stencil genie? (Pink frame for the stencils)

Yes! We do - it can be found HERE 

Please see the Shipping Guide for more detailed information about shipping HERE

Where do you ship to?

We ship worldwide, with the exception of a couple of countries. Please see our shipping tab for all the details. If your country is not listed, its probably because their are special requirements, with shipping from Australia to your country, please email us and we will be happy to work with you.

Why is my order taking longer than I expected?

Orders go out in the order they are received. During peak periods it may be between 3-5 days lead time before your order is processed and sent, also, stencibelle is based in Australia, average shipping time can be anywhere from 5-30 working days depending on the country you live in. Customs and other factors may also mean your parcel takes a bit longer. We do however try to get your stencils out as soon as we can to try and help this.

Where is my tracking number for my parcel?

If you chose the $3.50 Australia shipping rate or the $7.50 International shipping rate these options do not come with tracking. 

In future use the Express Post option for Australia and the International Shipping option including tracking.

Contacting Us

You are welcome to use our 'Contact Us' page if these FAQ's did not answer your questions. Our business hours are Monday to Friday 9am to 5pm *Australian Eastern Standard Time (GMT+10). We aim to reply to your message within 2 business days. Please take into consideration time zone differences if necessary when contacting us.

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