Refund policy
Cancellations
If you wish to cancel your order for any reason a 20% fee will be charged. This is to cover our costs from processing your payment, processing your refund, wages and time on production of your order. 20% of your total order incuding shipping will be deducted from your refund.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards, Digital products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at stencibelle@bigpond.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@stencibelle.com and send your item to: 35 Carlyle Ave Bathurst New South Wales AU 2795.
Shipping
To return your product, you should mail your product to: 35 Carlyle Ave Bathurst New South Wales AU 2795
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Lost Parcels
Parcels will only be declared lost / not delivered if delivery has not taken place 40 days after the shipping date. Once a parcel is determined as lost a refund can be issued or a determination will be made on a case by case basis if a replacement is to be issued, after investigations with postal services. A replacement will be sent at the same level of postage as the original order. If the customer requires tracking on the replacement order the customer is liable for this. If a replacement is sent and in the event the original parcel also arrived you are to send the replacement package back to stencibelle. If you do not do so you will be liable and charged for both shipments.